Shipping Policy

Order Processing: Since our products are handmade, please allow 1-7 days for order processing before shipment. After the goods are shipped out, they generally take 3-15 working days to be delivered, depending on the destination and chosen shipping method. You can find specific information in the shipping time list below.

    Tracking Information: Once your order is shipped, you will receive an email with tracking information. Also, you can track your package conveniently on "Track My Order" page. Logistics information may be delayed, please don't worry too much. If you have any questions, you can always contact us through the chat on the website or via email.

      Shipping Costs: Fast shipping and standard shipping are available. Shipping costs will be calculated at checkout and may vary depending on the destination, product quantity and shipping method. We offer worldwide free shipping on orders over $49.9.

      Lost or Delayed Packages: In rare cases where your item is lost or delayed after dispatch, don't worry, we will help resolve the issue.

        Incorrect Address: Please ensure that all your personal information is correct before confirming your order, otherwise, you may not receive your package.

          NOTICE: Due to the liquid content, some stress ball products CANNOT be shipped to the following countries: Brazil, Cyprus, Malaysia, Peru, Saudi Arabia, Singapore, Turkey, Vietnam, United Arab Emirates, and South Africa. Please be aware of this when making a purchase.

          Shipping Time

          Standard Shipping (by alphabetical order）

          Australia: 6-10 business days
          Austria: 6-10 business days
          Belgium: 6-10 business days
          Brazil: 15-25 business days
          Bulgaria: 6-10 business days
          Canada: 8-15 business days
          Cyprus: 8-12 business days
          Czech Republic: 6-10 business days
          Denmark: 6-10 business days
          Estonia:6-10 business days
          Finland: 6-10 business days


          France: 6-10 business days
          Germany: 6-10 business days
          Greece: 8-12 business days
          Hungary: 6-10 business days
          Ireland: 6-10 business days
          Israel: 6-10 business days
          Italy: 6-10 business days
          Japan: 5-8 business days
          Malaysia: 8-10 business days (East Malaysia: 9-12 business days)
          Mexico: 10-15 business days


          Netherlands: 6-10 business days
          Norway: 8-10 business days 
          Peru: 7-20 business days
          Poland: 6-10 business days
          Portugal: 6-10 business days
          Romania: 6-10 business days
          Saudi Arabia: 8-12 business days
          Singapore: 6-7 business days
          Slovakia: 6-10 business days
          South Africa: 6-8 business days

           

          Spain: 6-10 business days
          Sweden: 6-10 business days
          Switzerland: 6-9 business days
          Thailand: 5-6 business days
          Turkey: 6-10 business days
          United Arab Emirates: 6-10 business days
          United Kingdom: 6-10 business days
          United States: 6-12 business days
          Vietnam: 8-10 business days

           

          Fast Shipping

          Austria: 6-8 business days
          Canada: 8-10 business days
          France: 3-5 business days
          Germany: 5-8 business days
          Italy: 5-8 business days
          Netherlands: 6-8 business days
          Poland: 6-8 business days
          Spain: 5-8 business days
          United Kingdom: 3-5 business days
          United States: 5-8 business days

           

          For any further inquiries, please feel free to contact us at service@charmingcheese.store