Shipping Policy
Due to changes in U.S. tariff policies, shipments to the United States are currently suspended. We apologize for the inconvenience and thank you for your understanding!
Order Processing: Since our products are handmade, please allow 1-7 days for order processing before shipment. After the goods are shipped out, they generally take 3-15 working days to be delivered, depending on the destination and chosen shipping method. You can find specific information in the shipping time list below.
Tracking Information: Once your order is shipped, you will receive an email with tracking information. Also, you can track your package conveniently on "Track My Order" page. Logistics information may be delayed, please don't worry too much. If you have any questions, you can always contact us through the chat on the website or via email.
Shipping Costs: Fast shipping and standard shipping are available. Shipping costs will be calculated at checkout and may vary depending on the destination, product quantity and shipping method. We offer worldwide free shipping on orders over $49.9.
Lost or Delayed Packages: In rare cases where your item is lost or delayed after dispatch, don't worry, we will help resolve the issue.
Incorrect Address: Please ensure that all your personal information is correct before confirming your order, otherwise, you may not receive your package.
NOTICE: Due to the liquid content, some stress ball products CANNOT be shipped to the following countries: Brazil, Cyprus, Malaysia, Peru, Saudi Arabia, Singapore, Turkey, Vietnam, United Arab Emirates, and South Africa. Please be aware of this when making a purchase.
Shipping Time
Standard Shipping (by alphabetical order)
Australia: 6-10 business days
Austria: 6-10 business days
Belgium: 6-10 business days
Brazil: 15-25 business days
Bulgaria: 6-10 business days
Canada: 8-15 business days
Cyprus: 8-12 business days
Czech Republic: 6-10 business days
Denmark: 6-10 business days
Estonia:6-10 business days
Finland: 6-10 business days
France: 6-10 business days
Germany: 6-10 business days
Greece: 8-12 business days
Hungary: 6-10 business days
Ireland: 6-10 business days
Israel: 6-10 business days
Italy: 6-10 business days
Japan: 5-8 business days
Malaysia: 8-10 business days (East Malaysia: 9-12 business days)
Mexico: 10-15 business days
Netherlands: 6-10 business days
Norway: 8-10 business days
Peru: 7-20 business days
Poland: 6-10 business days
Portugal: 6-10 business days
Romania: 6-10 business days
Saudi Arabia: 8-12 business days
Singapore: 6-7 business days
Slovakia: 6-10 business days
South Africa: 6-8 business days
Spain: 6-10 business days
Sweden: 6-10 business days
Switzerland: 6-9 business days
Thailand: 5-6 business days
Turkey: 6-10 business days
United Arab Emirates: 6-10 business days
United Kingdom: 6-10 business days
United States: 6-12 business days
Vietnam: 8-10 business days
Fast Shipping
Austria: 6-8 business days
Canada: 8-10 business days
France: 3-5 business days
Germany: 5-8 business days
Italy: 5-8 business days
Netherlands: 6-8 business days
Poland: 6-8 business days
Spain: 5-8 business days
United Kingdom: 3-5 business days
United States: 5-8 business days
For any further inquiries, please feel free to contact us at service@charmingcheese.store